On Monday, 4/3/2017, Wide Orbit was upgraded to 9.0. This upgrade also requires a client upgrade on your workstation to be compatible. In most cases, the client will upgrade automatically through a process call Live Update. In some cases, Live Update does not work (for instance, if you are accessing Wide Orbit through a VPN). In those cases you must update your client manually.
Follow the instructions below to manually update your client, or Click Here to open a ticket and our service desk will be happy to help you.
Manually Upgrading your Client
Click on the following link: http://updates.wideorbit.com/woclients/9000/WOTraffic900(540487GA6).exe
* Username: wotraffic
* Password: wo9000traffic
Run the downloaded file and follow the on-screen instructions.
Comments
I cannot do the above steps because it asks for an admin password.
So sorry you're having issues - I've opened a ticket with the service desk and they'll get you sorted out. Thanks!
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