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Matt Hoskins

  • Total activity 49
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Activity overview

Latest activity by Matt Hoskins
  • Matt Hoskins created an article,

    Modify Distribution List Members in Outlook on the Web

    1. Customer Documentation
    2. Email

    A central distribution list is a collection of contacts which allows you to email multiple people within a group. Once you have your list set up, you can modify the list members at any time. This g...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    Fixing Certificate Errors in Horizon Client

    1. Service Desk
    2. Procedures

      This document will walk you through fixing the certificate errors on horizon client.   1) Open the Horizon Client and choose the menu item in the upper right corner.  Select "Configure SSL..." Me...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Matt Hoskins created an article,

    Mimecast Frequently Asked Questions

    1. Customer Documentation
    2. Email

      Here are some questions we think will help you better understand our new spam filtering partner, Mimecast  What is Mimecast?What's Changing?How do I mark messages as Spam?I keep getting an email ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    How to create a user in Newsflow

    1. Video
    2. Application Newsflow

    ** Updated Newsflow Account Creation: 17 DEC 19 Loupe has been set up to allow for automatic account setup for newsflow and will now be managed by the Service Desk. The process for user setup in Ne...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    5/25/2017 - Service Outage - El Paso

    1. General
    2. Service Notices

    Services Affected   All services at El Paso Facility Sites Affected El Paso Time Affected 6:48 - 8:01 (73 Minutes ) 3:14am - 5:28am ( 143 minutes ) Resolution Utility power failure - Generator over...

    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    5/15/2017 - Service Impairment - Columbia

    1. General
    2. Service Notices

    Services Affected   Phones - Inbound/Outbound calls to PSTN Sites Affected Columbia Time Affected 9:03PM - 11:17PM (134 minutes) Resolution Phone provider Socket had an outage that caused the PRI (...

    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    5/12/2017 - Service Impairment - Colorado Springs Internet

    1. General
    2. Service Notices

    Description Internet services are slow Services Affected All internet related services Sites Affected   KRDO Time Affected 4:03am - 4:11am Central (8 Minutes ) Resolution Peak Internet had an outag...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    5/10/2017 - Service Outage - Wide Orbit

    1. General
    2. Service Notices

    Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected   All locations Time Affected 7:34am - 8:13am Central (39 Minutes ) Resolution Wide Orbi...

    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins created an article,

    4/19/2017 - Service Impairment - Wide Orbit

    1. General
    2. Service Notices

    Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected KNPN KEYT KESQ Time Affected 1:00PM - 1:14PM ( 14 Minutes ) Resolution Wide Orbit Applic...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Matt Hoskins commented,
    1. General
    2. Announcements
    3. Wide Orbit 9.0 Upgrade

    So sorry you're having issues - I've opened a ticket with the service desk and they'll get you sorted out. Thanks!