Matt Hoskins
Articles
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Wide Orbit 9.0 Upgrade
On Monday, 4/3/2017, Wide Orbit was upgraded to 9.0. This upgrade also requires a client upgrade on your workstation to be compatible. In most cases, the client will upgrade automatically through...
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3/23/2017 - Service Outage - Colorado Springs
Services Affected Internet Email Wide Orbit SBS BOC Services Internal Phone Services Sites Affected Colorado Springs Time Affected 10:45AM - 12:31PM ( 106 Minutes ) Resolution Cause of the outage...
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3/22/2017 - Service Outage - Wide Orbit
Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected All Sites Time Affected 1:59PM - 2:44PM ( 45 Minutes ) Resolution Wide Orbit Application...
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3/16/2017 - Service Outage - Wide Orbit not responding
Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected All Sites Time Affected 3:34PM - 3:48PM (14 minutes) Resolution Wide Orbit Database serv...
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Building an SLA notification system - Part 1 - Overview
Introduction In this series, we're going to build a system to notify agents of tickets that breach the SLA schedule. In zendesk, there isn't a way to create a trigger to notify an agent of a breac...