Matt Hoskins
Articles
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Fixing Certificate Errors in Horizon Client
This document will walk you through fixing the certificate errors on horizon client. 1) Open the Horizon Client and choose the menu item in the upper right corner. Select "Configure SSL..." Me...
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Mimecast Frequently Asked Questions
Here are some questions we think will help you better understand our new spam filtering partner, Mimecast What is Mimecast?What's Changing?How do I mark messages as Spam?I keep getting an email ...
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Modify Distribution List Members in Outlook on the Web
A central distribution list is a collection of contacts which allows you to email multiple people within a group. Once you have your list set up, you can modify the list members at any time. This g...
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How to create a user in Newsflow
** Updated Newsflow Account Creation: 17 DEC 19 Loupe has been set up to allow for automatic account setup for newsflow and will now be managed by the Service Desk. The process for user setup in Ne...
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5/25/2017 - Service Outage - El Paso
Services Affected All services at El Paso Facility Sites Affected El Paso Time Affected 6:48 - 8:01 (73 Minutes ) 3:14am - 5:28am ( 143 minutes ) Resolution Utility power failure - Generator over...
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5/15/2017 - Service Impairment - Columbia
Services Affected Phones - Inbound/Outbound calls to PSTN Sites Affected Columbia Time Affected 9:03PM - 11:17PM (134 minutes) Resolution Phone provider Socket had an outage that caused the PRI (...
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5/12/2017 - Service Impairment - Colorado Springs Internet
Description Internet services are slow Services Affected All internet related services Sites Affected KRDO Time Affected 4:03am - 4:11am Central (8 Minutes ) Resolution Peak Internet had an outag...
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5/10/2017 - Service Outage - Wide Orbit
Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected All locations Time Affected 7:34am - 8:13am Central (39 Minutes ) Resolution Wide Orbi...
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4/19/2017 - Service Impairment - Wide Orbit
Description Wide Orbit Application is not responding for clients Services Affected Wide Orbit Sites Affected KNPN KEYT KESQ Time Affected 1:00PM - 1:14PM ( 14 Minutes ) Resolution Wide Orbit Applic...
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Wide Orbit 9.0 Upgrade
On Monday, 4/3/2017, Wide Orbit was upgraded to 9.0. This upgrade also requires a client upgrade on your workstation to be compatible. In most cases, the client will upgrade automatically through...